how to order

At nachuma, you can easily place an order by following the steps below.
1. Put what you want in the shopping cart (cart) and enter the orderer information.
2. Enter or select a shipping address and select a payment method. For payment, please select credit card (VISA/MasterCard/JCB/American Express/Diners) or advance payment at a convenience store (Lawson/FamilyMart/Ministop/Seikomart/Daily Yamazaki).
3. Finally, confirm the ordered product, orderer information, delivery address, and payment method, and click the [Confirm order with these details] button to complete your order.
After completing your order, we will send you an "order confirmation email" to the email address you entered in "orderer information". Please be sure to check the details of your order.

About product delivery

• We will ship your order after payment has been completed.
• Please refer to the "Shipment" of each product for "Pre-order" deliveries.
• Depending on stock availability, some orders may be shipped from multiple shipping locations. As a result, the timing of arrival of your order may vary. You can check the "shipment notification email" sent at the time of shipment to confirm whether it will be delivered by separate delivery.
• If you choose to pay in advance at a convenience store, the product will be shipped after the payment of the order price is confirmed. Depending on the payment status, we may not be able to deliver by the scheduled delivery date. please note that.
• Multiple shipping addresses cannot be selected for one order.
• It is not possible to designate a post office box or a private post office box, etc., as the delivery address of the product, which may make the confirmation of receipt of the product unclear. In this case, we may contact the customer and cancel the order without permission.

about shipping cost

• Free nationwide shipping for orders over 10,000 yen.
• Orders from nachuma will be delivered by our partner shipping company. You cannot specify the shipping company.
• We charge the following shipping charges based on the total amount of your order. However, there may be additional charges for delivery of over-sized or over-weight items, as well as certain items. Please check each product detail page when ordering.

Shipping fee (tax included)

• 10,000 yen or more → free shipping
• 9,999 yen or less → 660 yen
• 5,000 yen or less → 880 yen
• 3,000 yen or less → 1,100 yen

About payment method

• Payment is a one-time payment by credit card (VISA/MasterCard/JCB/American Express/Diners), advance payment at a convenience store (Lawson/FamilyMart/Ministop/Seicomart/Daily Yamazaki)
• Once the order is completed, the payment method cannot be changed.

About credit card payment

• We accept VISA/MasterCard/JCB/American Express/Diners.
• The number of payments is "one-time payment" only.
• Please contact your credit card company as the debit date differs depending on the credit card company.
• If there are any incomplete entries in the credit card number, expiration date, name of the holder, etc., the credit card company may contact the holder to confirm the details of the order. . note that.
• A credit card with a name different from that of the person who placed the order cannot be used.
• You need to enter the security code. The security code is the last 3 or 4 digit number printed on the back of the credit card or the signature area on the front. The display location is different for each credit card.

Convenience store payment

• Lawson/Family Mart/Ministop/Seiko Mart/Daily Yamazaki are available.
• Please bring the receipt number listed on the order completion page and [Order details confirmation email] to the designated convenience store. The payment deadline is within 3 days from the order date (for example, if you place an order on the 1st, the payment deadline will be 3 days). Please note that will be automatically canceled.
  If the total amount of the product price (tax included), shipping fee, handling fee, etc. exceeds 300,000 yen, payment at a convenience store will not be possible. Please use payment by credit card.
  ○ Click here for how to pay at Lawson (external site)
  ○ Click here for payment methods at FamilyMart (external site)
  ○ Click here for payment methods at MINISTOP (external site)
  ○ Click here for payment methods at Seicomart (external site)
  ○ Click here for payment methods at Daily Yamazaki (external site)
  A handling fee of 190 yen (including tax) will be charged per order for payments made at convenience stores.
• A payment confirmation email will be sent within 24 hours of payment. Please contact us if you do not receive an email.
• The "convenience store receipt number" will be displayed on the order completion page, and will also be notified in the "order confirmation email" that is automatically delivered after the order is completed. If you do not receive an order confirmation email, it is possible that your purchase was not completed properly, that you have specified a domain, or that the email address you entered is incorrect. If you have specified a domain, please register "info@gmax-kk.jp". Please contact us if you have not specified the domain and cannot receive the order confirmation email.

About exchange

• In the unlikely event that the delivered product is defective or different from the ordered product, we will exchange the product. Please contact us within 7 days after receiving the product.
• In addition, if the same product cannot be prepared, we will refund the product price.
• We do not accept exchanges for different products.

About duplicate orders

• In the case of an exchange due to customer reasons such as an error in the order content or a double order of the same product, we will accept it only if the product is unopened. (Except for some products) In that case, the return shipping fee will be borne by the customer. Refund will be for product price only. Reserved items, ordered items, custom-made items, and custom-made items cannot be returned or exchanged due to customer reasons.

About returns

• If you wish to return the ordered product, please contact us within 7 days after the product arrives.
  <Items that cannot be returned>
  ○Reserved products, ordered products, personalized/made-to-order products ○Products used ○Food products ○Products whose packages have been opened ○Products that have been scratched or damaged by the customer ○Products that have been assembled during or after assembly ○Electrical products that have been energized
• When returning an item, please return the item's tag, instruction manual, attached hanger, etc.
• In the case of returns or exchanges due to customer reasons, only products that do not fall under the above will be accepted. In that case, the return fee will be borne by the customer. If you wish to return or exchange an item, please contact us within 7 days after receiving the item.
• When you return an item purchased using a coupon, the terms of our Return and Refund Policy will apply, and if those terms are met, the amount refunded will be the discount you paid when purchasing the item. The amount will be later.
• In one order, the return processing date may differ for orders with multiple shipping dates or shipping sources.

<As a general rule, refunds will be made using the consumption tax rate at the time of ordering.> ＞

About return address

• If you wish to return an item, please contact us in advance with the reason for the return.
  Phone: 0120-417-353
  Business hours: 9:00-17:00 (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays)
  *We may record telephone calls received from customers in order to ensure accurate responses to customers.

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